This Privacy Notice will help you understand how we collect, use and protect your personal information. If you have any queries about this Privacy Notice or how we process your personal information, please contact the Data Protection Officer by email: email@example.com or by post: Compliance Dept. Homebuy, Unit 3 Vigo Place, Aldridge, Walsall, West Midlands, WS9 8UG
Who we are
The organisation responsible for the processing of your personal information is Homebuy, Unit 3 Vigo Place, Aldridge, Walsall, West Midlands, WS9 8UG. This means that we are a ‘data controller’ under the General Data Protection Regulation (also known as the GDPR). Our registration number with the Information Commissioner’s Office is Z9882814
Collecting and using personal information
Our website will not collect personal information about you unless you provide us with that information voluntarily. By ‘personal information’, we mean data that is unique to an individual, such as a name, address, email address, or telephone number.
What information we collect
In order to fulfil any contractual obligations, we require certain personal information about you and your household to be collected. Examples of personal data we may collect include:
How we use the information about you
The information we collect will be used:
We will treat all your information in strict confidence and we will take all reasonable steps to protect your personal information.
Certain categories of personal data are classed as sensitive and may be deemed as being of a ‘Legitimate Interest’ to assist you with the maintenance of your agreement. If you reveal details of a health problem this information may be recorded securely on your account and will allow us to handle your account better and provide you with the best possible support.
Your personal information will not be shared with any other organisation without your consent.
Calls may be recorded to verify content and may be used together with other customer records for regulatory compliance, quality control, staff training, preventing or detecting criminal activity and for complaint resolution.
No personal information is used in connection with any Marketing Activity. And we do not pass on your details to any other businesses for marketing purposes.
Disclosing your information
We will not sell, license, transmit or disclose the information you provide outside of Homebuy and its affiliated companies unless:
In all cases, we will disclose the information consistent with applicable laws and regulations and we will require the recipient to protect the information and use it only for the purpose it was provided.
Where your information is processed
The personal information that we have collected from you, may have been shared with some fraud prevention agencies, and may have been transferred to and processed in a destination outside of the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or one of our suppliers. In these circumstances, your personal information will only be transferred on one of the following bases:
To find out more about how your personal information is protected when it is transferred outside the EEA (and if you wish to obtain a copy of the standard contractual clauses which we have entered into with recipients of your personal information outside of the EEA), please contact Customer Service using the details above.
Other data controllers
Because of the nature of the services we provide you, we will share your personal data with the following companies (as applicable) and these companies will also act as data controllers with respect to the data you provide to us.
|Data Controllers||ICO Registration number||Purpose|
|Elavon Financial Services||Z9724899||Processing debit card payments|
|PayPoint Payment Services Limited||ZA083736||Processing PayPoint payments|
|Whirlpool UK Appliance||Z1194832||Product servicing|
|Pacifica Group||Z2927480||Product servicing|
|Adalante||Z1553813||Processing CPA payments|
|Central Mailing||Z5961093||Printing arrears notices and statements|
|Call Credit||Z2222218||Credit reference agency|
How long your information is kept
We may retain some of your personal information for a number of purposes, as necessary to allow us to carry our business. The retention periods apply as follows:
Under the GDPR you have the following rights:
Please note that these rights may be limited by data protection legislation, and we may be entitled to refuse requests where exceptions apply. If you are not satisfied with how we are processing your personal information, you can make a complaint to the Information Commissioner. You can find out more about your rights under data protection legislation from the Information Commissioner’s Office website: www.ico.org.uk.
If you would like to view the personal information we hold about you, please write to:
Customer Service Department
Unit 3 Vigo Place
Or email us at firstname.lastname@example.org
We want to make sure your personal information is accurate and up to date. You will be able to update the information that you provide to us either by sending us an email or notifying us in writing. You may ask us to correct or remove any information you think is inaccurate.
We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever.
You can learn more by visiting allaboutcookies.org
You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.