Our new website is currently under construction and will come with lots of great new features. Some of these new features include allowing you to login to your own customer account.
The business is no longer able to process orders unless they are submitted online and through our website. Sadly at this time the business is unable to process any new orders until further notice. We are continuing to service existing agreements as normal.
Unfortunately at present Homebuy is unable to offer new sales to new customers or enter into new agreements until further notice.
If you have any problems or experience difficulty with completing your online application, please contact our customer care team on 0330 333 5910 or email firstname.lastname@example.org for assistance.
If you are experiencing financial difficulties, you should contact us straight away as we may be able to help. You can also contact the following not-for-profit organisations for free, confidential and impartial debt advice, or for details of where to get such advice in your area:
Continuous Payment Authority (CPA) or ‘recurring card’ payments work by allowing us to automatically take the repayments due under your agreement(s) with us, using your debit card.
Your repayments will be taken automatically in accordance with your agreement(s).
Your card details will not be stored by us, but securely by Homebuy’s nominated third party payment solutions provider Adelante Software Limited.
We will try to collect your repayment(s) on the date your repayment(s) is due. Please ensure there are sufficient funds in your account from 4am on that day. If there are insufficient funds in your account when we try to collect the repayments(s) and we are unable to collect the repayment(s) due on our first attempt for that payment, we will try to collect the full repayment(s) again, on the following day after 4am.
If we don’t collect the full repayment on the second attempt, we will not make any further attempts until we have spoken to you.
Homebuy will not charge any missed payment fee if your payment fails.
You can cancel the continuous payment authority at any time by contacting your bank or by calling us on 0330 333 5910